Skip to main content
The browser has to be allowed to use the microphone. Look for a microphone or lock icon by the address and allow it for readout.tv, then press Start captions again. On a phone, check the browser is allowed the microphone in the phone’s own settings too.
Add them to Menu → Languages → Names and words to recognize, one per line, and say a few words on the topic under About this conversation. Put the microphone closer to whoever is talking, or add a phone as a microphone by them.
Tap the newer label and choose Same person as…, then the earlier speaker.
It was forgotten in TVs and phones, or its browser’s data was cleared. Type the new code in the app to pair it again.
Check that its page is open (readout.tv/tv) and that it’s showing your captions: if someone else has it, tap Show here beside it in TVs and phones.
The TV and the agent’s computer must be on the same Wi-Fi, and the TV turned on. Tap Look for TVs to look now. On a Mac, check the agent was allowed on the local network (System Settings → Privacy & Security → Local Network).
Turn on HDMI-CEC in the TV’s settings (LG: SimpLink; Samsung: Anynet+; Sony: Bravia Sync), and plug a Pi 4 into the HDMI port nearest its power socket.
The internet dropped, or the speech service couldn’t be reached. Captions carry on in English on the device, and switch back by themselves. See When the internet drops.
Still stuck? Tell us.